Purpose

This Privacy Policy explains how MetaPeople (ABN 88 164 306 209) and related entities we own or control (“MetaPeople”, “we”, “us”, “our”) collect, hold, use and disclose personal information in Australia.

It applies to personal information collected through our websites and related services (including current and legacy domains, online program platforms, forms, and communications).

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you have questions about this policy, contact us at admin@metapeople.com.au.

What this policy doesn’t cover

This policy relates to personal information covered by the Privacy Act. It does not cover information or circumstances that fall outside the Act (for example, where specific exemptions apply).

Collection of personal information

We may collect and hold personal information from clients, program participants, prospective clients, suppliers, contractors and other individuals we deal with.

The types of personal information we commonly collect include:

• name, job title, organisation and contact details (email, phone, address)

• enquiry and correspondence details (including information you provide via forms, email or calls)

• website usage information (e.g., pages visited, approximate location, device/browser information), where collected via cookies/analytics

• where relevant to services you engage us for: information you provide in coaching/program contexts (for example goals, role context, leadership development needs, or assessment participation)

We usually collect information directly from you. We may also collect information via:

• web forms and online tools used on our websites

• email and phone communications

• third-party platforms you choose to use to interact with us (for example professional social networks)

• service providers supporting our operations (for example email marketing, CRM, website hosting, analytics)

If you do not provide requested personal information, we may not be able to provide you with the information or services you seek.

How we use personal information

We may use personal information to:

• respond to enquiries and communicate with you

• provide and administer services you engage us for (including programs, workshops and coaching)

• manage business operations (including scheduling, record-keeping, proposals and invoicing)

• improve our websites, services and user experience

• send relevant updates about our services where permitted (you can opt out at any time)

Direct marketing

Where we send direct marketing communications, you can opt out at any time by using the unsubscribe option (where available) or by emailing admin@metapeople.com.au.

Disclosure of personal information

We do not sell personal information.

We may disclose personal information:

• where you consent

• where required or authorised by law

• to deliver services you have requested

• to professional advisers and service providers who support our business operations (for example IT support, website hosting, analytics, email systems, CRM platforms, contractors assisting service delivery), subject to confidentiality and privacy expectations

We may share de-identified or aggregated information for reporting, research or promotional purposes.

Overseas disclosure

Some of our service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place and that personal information is handled in a manner consistent with this policy.

Privacy on our websites and cookies

This policy applies to personal information collected via our websites and online systems.

We may use cookies and similar technologies to improve your browsing experience and understand website usage. Cookies are small data files placed on your device that help recognise repeat visitors and analyse navigation patterns.

You can manage cookie preferences via our cookie banner (where enabled) and through your browser settings.

Our websites may contain links to third-party websites. We are not responsible for the privacy practices of third parties and encourage you to review their privacy policies.

Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Access to personal information is limited to authorised people and service providers who need it to perform their role.

Access and correction

You may request access to personal information we hold about you and request corrections if it is inaccurate or out of date. We may need to verify your identity before providing access. In limited circumstances, we may lawfully refuse access (for example, where providing access would unreasonably impact another person’s privacy).

To request access or correction, contact admin@metapeople.com.au.

Complaints

If you have a privacy concern or complaint, contact us at admin@metapeople.com.au and we will work to resolve it promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this Privacy Policy from time to time by publishing a new version on our website.

Last updated: January 2026